Reduces Chargeback Risk
Chargebacks and refunds can be the downfall of certain companies where customers have to book and pay online or over the phone. Companies, in particular, can get hit fees and chargebacks, and lose out in revenue, which can significantly affect their bottom line.
Our Pay-By-Text solution, however, mitigates this chargeback risk in a number of ways. First, it protects a business’s assets and secures payments by enabling text-payment validation of credit cards or phone numbers.
Two-way text messaging after a payment creates an easy communication stream, ensuring customer questions are answered, which can deter them from canceling. Customers who have a problem with their purchase, or need a quick answer to a question about their purchase, can send a simple text message back to that company. By leaving a voicemail, or sending an email, a business may not be able to solve the problem quick and efficiently, and potentially lose the sale. These other methods aren't as effective b/c the customer is not as responsive.
Post sale communication is key to reducing chargeback risk after bookings. Pay-By-Text Solution not only streamlines the purchase process but keeps a direct line of contact with the customer during their stay. By texting upgrades, check-in times, and activities, guests can be connected at all times.
Improves Customer Service
Artificial intelligence and Bot technology produce automated responses, allowing businesses to maintain customer service 24/7.
For example, the Healthcare industry can benefit enormously from two-way text messaging, as patient care can be enhanced by easy and immediate communication with their doctors. Getting hold of clinics and general information about prescriptions, where to pay and appointments can be overwhelming, with patients having to wait on hold for minutes before they can speak to someone directly. However, with Pay-By-Text, healthcare businesses can set up a direct payment and maintain communication with patients via text message.
With Pay-By-Text streamline payment processing, receptionists can spend more time focusing on patients, instead of calling to follow up on payments. In a busy clinic, where customers expect the utmost care and service, having a clear and automated line of communication can drive customer satisfaction.
From initial interest to closing a sale, a Pay-By-Text solution can enhance the customer’s journey to enable a better experience that leads to happier customers that stay with the brand longer.